At SynergyTickets, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.synergytickets.com and use our services. We are committed to handling your data transparently, lawfully, and securely.
If you have any questions or concerns, please contact us at info@synergytickets.com.
1. Information We Collect
We collect information from you directly, automatically through your use of the Site, and from third parties.
A. Information You Provide
When you interact with SynergyTickets, we may collect:
- Contact Information: Name, email address, phone number.
- Billing Information: Payment card details (processed securely via third-party processors), billing address.
- Account Information: Login credentials and preferences.
- Communications: Messages sent to customer service, responses to surveys or promotions.
B. Information We Collect Automatically
When you use our Site, we automatically collect:
- Device & Usage Information: IP address, browser type, device ID, operating system, referring URLs, page views, and interactions.
- Location Data: Approximate geographic location from your IP address.
C. Information from Third Parties
We may receive data from:
- Social media platforms (if you link your account or interact with us).
- Payment and analytics providers.
- Advertising partners.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage ticket purchases and event services.
- To process payments and prevent fraud.
- To personalize your experience and recommend relevant events.
- To provide customer support and respond to inquiries.
- To send transactional messages (e.g., confirmations, updates).
- To send promotional communications, if you’ve opted in.
- To analyze usage trends and improve our services.
- To comply with legal obligations.
3. Legal Bases for Processing (EU/EEA Users)
If you are located in the EU/EEA, we process your data under the following legal bases:
- Contractual necessity (e.g., ticket purchase).
- Consent (e.g., email marketing).
- Legitimate interests (e.g., fraud prevention).
- Legal obligations (e.g., tax reporting).
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
A. Service Providers
- Payment processors.
- Email and marketing service providers.
- Web analytics services.
- Customer support platforms.
B. Business Transfers
In the event of a merger, sale, or acquisition, user data may be transferred as part of the transaction. You will be notified before your information is subject to a different policy.
C. Legal Requirements
We may disclose your data:
- To comply with legal obligations or court orders.
- To respond to government requests.
- To enforce our terms or protect rights and safety.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Keep you logged in.
- Understand how you use our Site.
- Offer personalized content and ads.
You can manage your cookie preferences in your browser settings or through our Cookie Banner when visiting the Site. For more, please review our Cookie Policy.
6. Advertising and Analytics
We use third-party services like:
- Google Analytics: To understand site usage.
- Meta (Facebook) Pixel: For advertising and tracking conversions.
You can opt out of targeted advertising here:
7. Your Rights and Choices
Depending on your location, you may have the following rights:
For California Residents (CCPA/CPRA)
- Right to know what personal data we collect and how we use it.
- Right to request deletion of your data.
- Right to opt out of the sale or sharing of your data.
- Right to non-discrimination for exercising privacy rights.
To make a request: Email us at info@synergytickets.com
For EU/EEA Residents (GDPR)
- Right to access, correct, or delete your data.
- Right to data portability.
- Right to restrict or object to processing.
- Right to withdraw consent at any time.
- Right to lodge a complaint with your data protection authority.
To make a request: Email us at info@synergytickets.com
8. Data Security
We implement industry-standard safeguards to protect your data:
- SSL encryption for data in transit.
- Role-based access controls.
- Regular security audits and vulnerability scans.
Despite our efforts, no system is 100% secure, and we cannot guarantee absolute protection.
9. International Data Transfers
Your data may be transferred to, and processed in, countries outside of your own, including the United States. We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the EU Commission.
10. Data Retention
We retain your personal data only as long as necessary:
- To fulfill the purpose it was collected for.
- To comply with legal, tax, and regulatory requirements.
- To enforce our agreements and resolve disputes.
11. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from children. If we learn that a child has provided us with personal data, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" and notify you by email or prominent notice on the Site, as required by law.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
SynergyTickets
Email: info@synergytickets.com